SENTIENT CERTIFIED RESPONSE
While the COVID-19 pandemic has created a constantly evolving landscape across private aviation, Sentient Jet has remained steadfast in our commitment to going above and beyond to protect our cardholders, passengers and employees. Below are answers to frequently asked questions relevant to pandemic concerns.
1. How is Sentient Jet monitoring the Coronavirus (COVID-19) situation?
We established a Safety Operations Task Force to expand our Sentient Certified safety protocols to include even more rigorous procedures.
The Task Force is guided by medical professionals from our corporate healthcare partner, University Hospitals of Cleveland and is comprised of top executives including our Chief Safety Officer and the Sentient Jet Safety and Operations teams. They meet daily to discuss operational information, provide guidance to staff, and make updates to our pandemic response plan.
This includes regular communication with our Sentient Certified Operator Network to ensure protocols are maintained, including:
- Aircraft disinfection and updated routine cleaning procedures
- Crewmember-passenger interaction protocols
- Transmission prevention
- Health monitoring and maintenance
- Contact tracing protocols
2. How is Sentient Jet determining where you can and cannot fly?
Overseen by our Chief Safety Officer, Sentient Jet’s Emergency Response Task Force and Network of Certified Operators are monitoring information from public health organizations and related experts to determine which areas around the globe we may operate in at this time. This includes but is not limited to: The Centers for Disease Control and Prevention (CDC), the Federal Aviation Administration (FAA), Transportation Security Administration (TSA) and the U.S. State Department. Contact our Client Services Team with questions about a specific itinerary.
See #11 re: new CDC Requirement, effective January 26, 2021 re: passenger entry to US from foreign country.
3. Can I still book an international itinerary?
If you choose to continue to travel internationally through Sentient Jet (to areas of the world NOT already banned by the US State Department or foreign government) our team is equipped to make every effort to ensure your safety, but please be aware of the following:
- We cannot guarantee travel or customs until day of the flight – new government mandated operating rules and restrictions are changing by the minute
- We cannot accept or guarantee changes within the 72-hour cancellation window
- Once we have incurred costs, you will be responsible for those costs
- See #11 re: new CDC Requirement, effective January 26, 2021 re: passenger entry to US from foreign country
4. What are you doing to ensure the aircraft Sentient Jet assigns to a customer trip is safe?
Only those Operators who have been approved and are committed to abiding by Sentient Jet’s strict Sentient Certified Health and Safety protocols are permitted to fly for the program.
What’s more, approximately 24 hours before a scheduled takeoff, every flight undergoes a Daily Flight Review (DFR) in which members from the safety, operations and client management teams collaborate to review every single detail of the flight before it can proceed.
In addition to our routine Daily Flight Review, 60 minutes prior to departure time, Sentient conducts a Pre-Flight Check via phone with the flight crew or dispatch, reviewing all the details of the flight and monitoring safety conditions, aircraft disinfection, crew member health and more as defined below.
- Prior to all passenger flights, all areas and surfaces of the aircraft are proactively treated with an anti-microbial product such as MicroShield-360 or equivalent, which offer long lasting protective coatings against 99.9% of bacteria.
- If an operator discovers they have transported an infected passenger, the aircraft will be suspended and undergo thorough disinfection and chemical treatment.
- Aircraft will remain stocked with Personal Protection Equipment (PPE) such as hand sanitizer, disinfectant cleaning wipes, disposable face masks, and disposable gloves.
Crew Member Health, Safety and Prevention
- All crew members undergo temperature checks prior to each flight and certify they have not been exposed to anyone who tested positive for COVID-19 and have not experienced any of the following symptoms in the last 14 days:
- Temperature above 100 degrees F (37.8 C)
- Persistent, dry cough
- Shortness of breath or chest pain
- Body aches
- Gastrointestinal symptoms
- Headaches, chills or excessive fatigue
- Crewmembers must:
- Exercise extreme caution when traveling between trips, utilizing only hotels and car rental companies that confirm specific sanitization efforts.
- Wear masks in common areas including hotel lobbies, shuttles and airports.
- Exercise safe social distancing practices both on and off duty.
- Interaction Expectations:
- Social distancing guidelines should be followed whenever possible by both passengers and crew.
- Crewmembers will brief passengers on cleaning procedures prior to departure.
- Crewmembers will wear disposable gloves when handling passengers’ personal items. If gloves are not available, hands will be thoroughly disinfected using hand sanitizer both before and after handling passenger items.
5. Will the crew be wearing masks?
Crewmembers and passengers will wear masks at all times when interacting, such as boarding and deplaning. Crewmembers will also wear masks while in the cabin and during close contact with passengers. In following CDC guidance and FAA allowances, crews are not required to wear masks while in the cockpit.
6. If I am showing signs of the flu or have symptoms similar to those of the Coronavirus can I fly?
We strongly suggest that customers do not travel if they suspect exposure to or feel they may be infected with the Coronavirus (COVID-19). If a crewmember believes that a passenger is visibly exhibiting symptoms commonly associated with the Coronavirus, it will not only put them at risk but the other passengers as well resulting in their right to refuse the flight.
7. Have you modified your cancellation policy?
Sentient Jet’s pre-existing cancellation policy remains in effect. Should you have any questions or concerns, please contact Client Management to be escalated to a Supervisor.
8. Will the aircraft still be equipped with complimentary snacks and catering?
As an added measure to minimize risk and support a more sanitized environment, you may find that your aircraft is not stocked with complimentary snacks, water or soft drinks as you normally would anticipate. Standard catering remains unaffected and can be ordered through our standard pre-flight process. If these more traditional items (bottled water, soft drinks, snack, etc.) are an important part of your flight experience, we encourage clients to order these items in advance with your catering.
9. How can I minimize risk when booking ground transportation for my trip?
With Sentient Jet’s new Certified Ground program, all preferred transportation vendors are held to the same stringent Sentient Certified health and safety standards as the crews that fly in our operator network. This includes, but is not limited to, protocols such as: daily health checks for drivers, requiring all drivers to adhere to social distancing while on and off duty, rigorous decontamination of the vehicle interior and exterior before and after each trip, contact tracing procedures, and ensuring each vehicle is continuously stocked with PPE. All in addition to wearing mask and face coverings during the duration of travel. Contact Client Services to learn more about Sentient’s preferred ground vendors.
10. What is the new CDC Requirement for All Air Passengers Arriving in the United States?
Effective January 26, 2021, 12:01AM EST (5:01AM GMT) the Centers for Disease Control and Prevention (CDC) expanded the requirement for a negative COVID-19 test to all air passengers entering the United States.
Passengers arriving to the United States from a foreign country must be tested no more than 3 days before their flight departs and to present the negative result or documentation of having recovered from COVID-19 to the air travel provider before boarding the flight. Passengers will also be required to confirm that the information they present is true in the form of an attestation.
In accordance with the Order, the following documentation will now be required for all travelers ages 2 and above:
- Passenger Disclosure and Attestation form found here.
- A negative specimen must be collected and a negative test result received within 3 days of departure for each passenger to enter the US (children under 2 are exempt).
• A viral test is one that states “SARS-CoV-2 RNA not detected” or “SARS-CoV-2 antigen not detected”
- To help prevent delays in processing, Sentient Jet requires copies of both the attestation and negative test in advance of the flight to provide the operating air carrier. The passengers will also need to bring both documents with them the day of the flight and provide to the crew and/or any Department of Health officials upon request.
For more information, the CDC’s website contains an updated page dedicated to this new Order including a growing list of helpful frequently asked questions.
The Sentient Jet 25-Hour Card and Sentient Jet 25-Hour Plus Card are programs of Sentient Jet, LLC (Sentient®). Sentient arranges flights on behalf of jet card clients with FAR Part 135 direct air carriers that exercise full operational control of charter flights at all times. Flights will be operated by FAR Part 135 direct air carriers that have been certified to provide service for Sentient jet card clients and that meet all FAA safety standards and additional safety standards established by Sentient.