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service

delivering the perfect trip

Our service philosophy is driven by our belief that we must earn our Cardholders’ loyalty every time they fly. This philosophy is what inspires us to make each trip an extraordinary experience. Supported by an extensive 24/7 customer service operation, we are relentless in our commitment to flawless execution. Whether anticipating needs or responding to requests, our passion is for delivering truly personalized service.

our approach

Our service quality control begins at booking with an extensive feasibility check, looking at aircraft performance, airport logistics and other factors ensuring the highest level of service.

command center

Our 24/7 Command Center is fully staffed with aviation experts 365 days a year, and each flight is assigned a Trip Manager to ensure of all of your trip details.

specialized teams

Sentient Jet features expert teams based in key markets throughout the country. A unique combination of these teams and established processes ensure seamless service execution.
 
Sentient Jet Cards are programs of Sentient Jet, LLC, and Sentient Jet Charter is a program of Sentient Jet Charter, LLC (together with Sentient Jet, LLC, "Sentient"). Sentient arranges flights on behalf of Jet Cardholders (through Sentient Jet, LLC) and charter clients (through Sentient Jet Charter, LLC) with FAR Part 135 air carriers that exercise full operational control of charter flights at all times. Flights will be operated by FAR Part 135 direct air carriers that have been certified to provide service for Sentient Jet Cardholders and charter clients and that meet all FAA safety standards and additional safety standards established by Sentient. (Refer to www.sentient.com/standards for details)