The 24/7 Command Center at Sentient houses our professional aviation department. This department is dedicated to ensuring the rigorous Sentient Safety Standards are always met and our service promise upheld. The Flight Management team puts each flight through a number of review processes to ensure all flight precautions have been addressed in regard to to booking feasibility, aircraft performance and weather monitoring. Each flight is scrutinized through a number of review processes to ensure all flight precautions have been addressed in regard to booking feasibility, aircraft performance, and weather monitoring. These reviews serve as a means of minimizing service disruptions to our clients.
The day prior to each flight, we review every flight scheduled over the next 24 hours for potential safety or service related issues that could delay or disrupt your plans. The goal of The Daily Flight review is to identify any potential issue in advance, develop an acceptable alternative solution if needed, formulate a communication plan, and coordinate execution.
Once every detail has been verified, flights are monitored from the point when your crew checks in for their pre-flight service briefing through your safe landing at the desired destination. Our fully integrated and automated Flight Tracking Team uses state-of-the-art tracking technology to monitor the National Airspace System and the real-time status of all flights. They are also responsible for coordinating and communicating any disruption to the schedule, ensuring all quality standards are being met for catering services and updating ground transportation providers as the flight progresses.
Flight Review
For each flight, we verify every safety and operational detail in advance and are in continual communication with the operator to understand any issue that could disrupt your plans. An essential part of our planning process that is unique to Sentient, the Daily Flight Review includes a review of every critical element:
- Feasibility to ensure safe operating conditions
- Reconfirmation of the Sentient Certified Flight Report
- Condition of airport & facilities
- Weather tracking
- Aircraft performance
- Passenger and baggage load
- Full compliance by the operator with all established FAR Part 135 and Sentient safety standards
Flight Monitoring
After the Flight Review process, all flights are monitored by one of the largest, fully integrated command centers in the country. Our Flight Tracking Team is responsible for identifying and reporting any delays or service disruptions:
- Operations and Maintenance coordination
- Flight Feasibility and Legality Checks
- Weather, routing and airport Analysis
- Flight following and Air Traffic Control monitoring
- International operations setup and review
- Crewmember coordination
