Sentient assures the proper attention is given to all details prior to, during and after each flight – especially when it comes to safety measures. We are dedicated to making sure that the rigorous Sentient Safety Standards are always met and our service promise upheld. Each flight is scrutinized through a number of review processes to ensure all flight precautions have been addressed in regard to booking feasibility, aircraft performance, and weather monitoring. These reviews serve as a means of minimizing service disruptions to our clients.
The day prior to each flight, we review every flight scheduled over the next 24 hours for potential safety or service related issues that could delay or disrupt your plans. The goal is to identify any potential issue in advance, develop an acceptable alternative solution if needed, formulate a communication plan, and coordinate execution.
Once every detail has been verified, flights are monitored from the point when your crew checks in for their pre-flight service briefing through your safe landing at the desired destination. We use state-of-the-art tracking technology to monitor the National Airspace System and the real-time status of all flights. We are also cognizant of coordinating and communicating any disruption to the schedule, ensuring all quality standards are being met for catering services and updating ground transportation providers as the flight progresses.
Flight Review
For each flight, we verify every safety and operational detail in advance and are in continual communication with the operator to understand any issue that could disrupt your plans. An essential part of our planning process that is unique to Sentient, the Flight Review includes a review of every critical element:
- Feasibility to ensure safe operating conditions
- Reconfirmation of the TripCHEQ report
- Condition of airport & facilities
- Weather tracking
- Aircraft performance
- Passenger and baggage load
- Full compliance by the operator with all established FAR Part 135 and Sentient safety standards
Flight Monitoring
After the Flight Review process, all flights are monitored to identify and report any delays or service disruptions:
- Operations and Maintenance coordination
- Flight Feasibility and Legality Checks
- Weather, routing and airport Analysis
- Flight following and Air Traffic Control monitoring
- International operations setup and review
- Crewmember coordination
