YOUR OWN JET MEMBERSHIP
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service

beyond meeting your needs

Our service philosophy is driven by our belief that we must earn our Members’ loyalty every time they fly. This philosophy is what inspires us to make each trip an extraordinary experience. Supported by an extensive 24/7 customer service operation, we are relentless in our commitment to flawless execution. Whether anticipating needs or responding to requests, our passion is for delivering truly personalized service.

client management

On the leading edge of this service commitment are our Client Management Consultants who are available to work with you 24/7. When you join our Program, a dedicated Client Management Team is assigned to you. This close, relationship-based approach allows our Team to know your tastes and preferences, ensuring the highest level of service.

 

daily flight review

Our ability to provide an outstanding travel experience is driven by our extensive service delivery platform. An essential part of our process, the Daily Flight Review, ensures that your trip is seamless. Our service delivery teams meet to review every flight occurring over the next 24 hours to identify anything that could disrupt your plans, and respond accordingly.

surprise & delight

We love to surprise and delight you—whether it means a bouquet of your favorite flowers for a special occasion or a well-chosen bottle of wine on board. In our view, you should never have an ordinary trip. Before, during and after every trip, Sentient Membership exemplifies personalized service.

 
Sentient Jet Cards are programs of Sentient Jet, LLC, and Sentient Jet Charter is a program of Sentient Jet Charter, LLC (together with Sentient Jet, LLC, “Sentient”).  Sentient arranges flights on behalf of jet card clients (through Sentient Jet, LLC) and charter clients (through Sentient Jet Charter, LLC) with FAR Part 135 air carriers that exercise full operational control of charter flights at all times. Flights will be operated by FAR Part 135 direct air carriers that have been certified to provide service for Sentient jet card clients and charter clients and that meet all FAA safety standards and additional safety standards established by Sentient. (Refer to www.sentient.com/standards for details)