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FAQs

frequently asked questions

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ASentient has a wide variety of jets from turbo-props to reconfigured commercial aircraft. We will always have access to the best suited jet for your trip, no matter what your needs are.
AAircraft certified to fly for Sentient Charter clients are owned by corporations and high net-worth individuals and are hand-selected by Sentient. These jets are managed by Sentient certified operators. Sentient applies a rigorous approval process prior to certifying and working with each and every aircraft operator in our program.
ANone. Sentient Charter is a pay as you go option that requires no large upfront capital investment. The trip quote that you agree to is comprehensive and transparent, ensuring no surprises on your invoice.
AYou can cancel most domestic flights up to 24 hours prior to your flight (48 hours for international flights). Where the cancellation time is ultimately up to the operator, there is some potential for fluctuation. Should your flight have a cancellation policy differing from this, your Sales Director will tell you at the time of booking.
AWe can fly out of any airport that meets Sentient safety requirements. These include major hubs such as Los Angeles International to smaller, more exclusive airports. Your Sales Director can help you choose which origin and destination airports will be the most convenient for your particular trip.
AFractional programs can lock you into a long term commitment, and require you to choose a particular jet model in advance. Sentient Charter allows you to choose the aircraft make and model for each trip, ensuring not only get the right jet for your trip, but the exact jet you want.
AOur commitment to service and safety, as well as our rigorous certification process. Of note, there are more than 550 charter jet operators in the United State and less than 25% have been certified by Sentient to fly charter clients.
AYes. Sentient Charter can be a great solution if you need to book multiple aircraft at the same time.
ALuggage capacity varies by jet type. We request that our clients inform us if they are bringing large luggage items or many pieces of luggage. If needed, we will ensure that your jet has average or greater luggage capacity. Your Sales Director is always available to discuss your luggage requirements and recommend the best jet solution for your travel needs.
ASentient Charter values the comfort and safety of your pet. We require that your pet is restrained for takeoff and landing, as well as during turbulent air conditions. Though most of our certified jets allow pets, please be sure to inform your Sales Director at the time of booking of any pets that will be traveling with you. This way we can ensure proper carriers or restraints are in place for your flight.
AHaving pioneered the membership approach to private jet travel in 1999, Sentient has been in business for ten years.
ASentient is backed and owned by Macquarie Global Opportunities Partners, L.P., an investment fund managed and owned by the Macquarie Group. Macquarie is a large global investor with significant investments and deep experience in the aviation industry.
AThe Sentient Executive Management team has a combined 35 years at Sentient and brings together diverse backgrounds from leading organizations such as American Express, McKinsey & Company, Priceline, Starwood Hotels and Resorts, and Wal-Mart.
Sentient Charter frequently asked questions
 
Sentient Jet Cards are programs of Sentient Jet, LLC, and Sentient Jet Charter is a program of Sentient Jet Charter, LLC (together with Sentient Jet, LLC, "Sentient"). Sentient arranges flights on behalf of Jet Cardholders (through Sentient Jet, LLC) and charter clients (through Sentient Jet Charter, LLC) with FAR Part 135 air carriers that exercise full operational control of charter flights at all times. Flights will be operated by FAR Part 135 direct air carriers that have been certified to provide service for Sentient Jet Cardholders and charter clients and that meet all FAA safety standards and additional safety standards established by Sentient. (Refer to www.sentient.com/standards for details)