Command Center

every element is important

Our ability to provide an outstanding travel experience is driven by our extensive service delivery platform. The cornerstone of our capability, the "Daily Flight Review", is conducted in advance of each flight to review every travel detail. Every element is checked, and then re-checked, across every operating team.

daily flight review

An essential part of our process, the daily flight review ensures that your trip is seamless. The teams in our command center meet to review every flight occurring in the next 24 hours to identify anything that could disrupt your plans, and respond accordingly.

24/7 availability

There are times when the unexpected happens. As much as we plan ahead, there are situations that come up that do not afford us that luxury. Sentient's service professionals are available 24/7 and are skilled to handle the most time-sensitive scenarios.

flight tracking

From the point when your crew checks in for pre-flight service, flights are monitored through your arrival at destination - leveraging fully integrated and automated Flight Tracking technology.